Refund policy

At Kelly Ser Atelier, we are committed to providing products of exceptional quality. If you need to make a return, please review our terms and conditions below.

1. Returns & Store Credit

  • Return Window: Eligible items purchased online may be returned within 7 days of purchase for store credit in the form of a Kelly Ser Atelier Digital Gift Card.

  • Return Procedure:

    1. Contact Customer Care at hello@kellyseratelier.com with your order number and proof of purchase to initiate a return request.

    2. Approved requests will receive return instructions within 5 business days. Returns sent without prior authorization will not be accepted.

  • Shipping & Liability: Customers are responsible for all return shipping fees. We strongly advise using a trackable courier service, as Kelly Ser Atelier assumes no liability for returned items lost or damaged in transit.

  • Store Credit Validity: Upon receipt and successful inspection of the returned merchandise, store credit (excluding original delivery charges) will be issued as a digital gift card valid for 3 months from the date of issuance.

2. Returned Item Eligibility Requirements

To qualify for a return, items must strictly satisfy the following criteria:

  • In original purchase condition: unused, unopened, unworn, unwashed, and unmarked.

  • Complete with original tags attached and intact primary packaging.

  • Sets or bundled items must be returned in full.

3. Non-Returnable & Final Sale Items

The following items are strictly non-returnable, non-exchangeable, and non-refundable:

  • Items purchased on sale or during promotional markdown events.

  • Digital or physical gift cards.

  • Customized, personalized, or commissioned artworks/products.

  • Orders processed using previously issued store credits.

  • Orders with a Gift with Purchase (GWP): Orders that include a GWP are ineligible for returns or refunds.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

  • Any claim regarding defective, damaged, or incorrect items must be reported to hello@kellyseratelier.com within 7 days of delivery, along with order details and photographic evidence.

  • Upon verification, Kelly Ser Atelier will arrange and cover the costs for return transportation.

  • Should a replacement be unavailable or out of stock, store credit or a refund to the original payment method will be issued at our sole discretion. Returned defective items must remain in their original condition.

5. Refund Method

  • No Cash / Original Payment Refunds: Standard change-of-mind returns are strictly processed as store credit. Refunds to the original payment method are reserved solely for unresolvable inventory fulfillment issues or verified defective goods where a replacement is impossible.

For further inquiries regarding our policy, please contact our Customer Care team at hello@kellyseratelier.com.